Frequently Asked Questions

CYBOT is an AI powered website assistant that learns from your selected website pages and documents to answer visitor questions, capture leads, and support follow ups automatically.

Unlike rule based chatbots, CYBOT understands your actual content, maintains conversation context, and identifies actionable insights instead of serving predefined replies.

Yes. CYBOT maintains conversation context so visitors can ask follow up questions naturally without restarting the conversation.

Yes. CYBOT is designed to support pre sales conversations, identify intent, and route qualified leads to your team with context.

CYBOT is designed with privacy first principles. It operates only within admin approved content boundaries and collects visitor data only with explicit consent.

No. CYBOT does not access or learn from any content beyond the pages and documents you explicitly approve.

CYBOT crawls selected pages and documents, summarizes the training sources, and uses them to provide accurate and context aware answers.

Yes. You can select or exclude pages at any time and update CYBOT’s training content whenever needed.

Yes. You can prepare custom AI training content inside the admin panel without changing your live website. CYBOT will use this content to answer visitors.

Yes. You can customize colors, placement, tone, and branding so CYBOT feels like a natural part of your website.

CYBOT collects visitor information with consent during conversations and stores it securely in the admin dashboard.

You can view conversation history, captured leads, crawl summaries, and actionable follow up suggestions.

Yes. You can create multiple AI assistants from one account and manage them all from the same dashboard. Each assistant can have its own name, avatar, training content, and conversation style.

Yes. Training content is managed per assistant, so one assistant can be trained on your services pages while another uses a different set of documents or URLs. They stay independent.

Yes. Each assistant has a live/paused toggle. You can activate or deactivate any assistant instantly without affecting the others.

Multiple AI assistants are useful for businesses that offer distinct services, operate across locations, run multilingual setups, or want to keep departments or audiences separated. Agencies managing more than one client can also use this to keep each deployment clean and independent.

Yes. Each assistant has its own embed script, so you can place different assistants on entirely separate websites or specific pages. This makes CYBOT useful for agencies managing multiple client sites, or businesses that run distinct web properties for different services or regions.

Yes. CYBOT can automatically detect the language a visitor is writing in and respond in the same language, without needing separate bots per market.

CYBOT supports 9 languages: English, Spanish, French, German, Hindi, Arabic, Portuguese, Italian, and Dutch. You can configure a primary language, set a fallback for unsupported languages, or let the assistant match whatever language the visitor uses.

You can configure a fallback behaviour — either respond in the primary language, use a defined fallback language, or display a notice to the visitor. The choice is yours from the dashboard.

Yes. Lead capture works across all supported languages. Visitor details are collected with consent regardless of the language the conversation is in.

CYBOT includes an automated answer quality validation system. It runs checks on your assistant's responses and scores them using a red/yellow/green severity rating so you can see at a glance where answers are strong and where they need attention.

The system surfaces failing or low-confidence answers and categorises them by severity. You can review the top failing questions directly in the dashboard and update your training content to improve them.

No. The validation runs automatically and highlights issues for you. You can re-run validation after updating content to confirm the improvements have taken effect.

Most AI chatbot platforms leave you guessing whether the bot is answering correctly. CYBOT surfaces quality issues proactively, which means you can maintain answer accuracy over time as your content evolves — without relying on customer complaints to flag problems.